"Disruptive innovation" struggles to revamp the public sector

08/19/2013 | New Republic (free registration), The

Clayton Christensen coined the phrase "disruptive innovation," and in recent years he has been advocating for the concept's application to public institutions such as government and schools. It's become apparent, though, that innovation strategies that work well for businesses don't automatically deliver the same results in the public sector, writes Judith Shulevitz. "Not all civil services need to be hyper-efficient and bargain-basement and in a state of permanent revolution," she writes.

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