Column: Customer service should be excellent, but it can't be perfect

08/21/2013 | 4Hoteliers

Shep Hyken is a customer service expert, and he says that hotel guests will always have some sort of complaint -- even if the service is great. This is why hoteliers should aim for excellence -- not perfection. "Perfect customer service is a goal; it's not reality," Hyken writes.

View Full Article in:


Published in Briefs: