Crisis hotlines train staffers to aid teens via texting

Crisis centers are teaching employees and volunteers how to help teenagers who reach out during a personal crisis by text messages or chat services, saying many people prefer the additional anonymity to calling on the phone. "When they're in crisis, more often than not, the need for intimacy, the need for privacy trumps all else," said Danah Boyd, an assistant professor at New York University. The transcript produced by a text-messaging exchange also makes it easier for researchers to learn how best to help people.

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