Chains tap into guests for improvement ideas

08/22/2007 | USA Today/Hotel Hotsheet blog

Major hotel chains are increasingly turning to guests and travel experts for ideas in how to improve rooms and increase amenities. Executives at the InterContinental San Francisco used focus groups of meeting and travel planners to help design guest rooms, and Starwood's aloft chain plans to add do-it-yourself car-washing and car vacuum cleaners to its properties, according to this article.

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USA Today/Hotel Hotsheet blog

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