3 kinds of mistakes and how to prevent them

08/24/2011 | New York Times (tiered subscription model), The

Most mistakes can be traced to an error in planning, procedure or performance, small-business owner Jay Goltz writes. Knowing the difference can help bosses and employees change their behavior to keep the same mistakes from recurring. But if they do, the real problem could be a human one. "Responsible employees do not have to be told they messed up. They figure it out on their own," Goltz writes.

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