Self-service bag handling and tagging can empower the passenger

08/26/2011 | (U.K.)

Some airports are turning into do-it-yourself centers where travelers perform their own check-in, handle their own bags and tag the items headed for the cargo hold. "The passenger is in control of their own process and can check in their baggage within a short process time, which meets the passenger's needs," said Amsterdam Airport Schiphol's director of operations, Roel Hellemons.

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