Attention, honesty key to keeping meeting planners happy, say experts

The golden rule in the hotel meeting business is for hotels to be upfront and attentive before, during and after a group's arrival, say meeting planning experts. Hotels don't always reveal all costs before events, said the experts at a Phoenix, Ariz., lodging industry meeting. One planner compared dealing with some hotels to dealing with a car salesman.

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Arizona Republic (Phoenix) (tiered subscription model), The

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