Airports take self-service route

08/27/2012 | Wall Street Journal, The

Several airlines are implementing self-service tools at airports. In Seattle and San Diego, Alaska Airlines introduced a self-tag baggage system, while American Airlines has launched kiosks in New York, Los Angeles and Chicago that direct travelers to self-tag luggage. According to airline IT provider SITA, 70% of passengers like the idea of self-boarding.

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