Don't bury your head in the sand, says former Microsoft COO

08/27/2013 | Bob Herbold's Gutsy Leadership Blog

Microsoft realized in the mid-1990s that software purchases were shifting from physical CDs to online downloads, and it moved quickly to sell off the manufacturing operations for the CDs and packaging. That helped the company pre-emptively solve a problem that would have turned into "a calamity within the next 5-7 years," writes Bob Herbold, who was Microsoft's chief operating officer then. "When facing change, leaders need to remember: the pain is typically worse the longer you delay," he writes.

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