DOT issues carrier disclosure guideline for travel agents

08/27/2013 | TravelPulse

The Transportation Department has released a new guideline for agents to follow when disclosing results of online flight searches to consumers. The document details language that the DOT will consider deceptive or unfair, such as reporting that "no flight exists" matching a client's search criteria when there actually is but the matched flight is not offered by the agency.

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