Stop cranky employees' attitudes from spreading

08/29/2011 | Harvard Business Review online

Don't let disgruntled employees damage the team with their grumpiness, Rosabeth Moss Kanter writes. She suggests staying calm and focusing on the facts, not rumors or innuendo. "Above all, do what's right for the mission and stakeholders," Kanter writes. "Even in a volatile world that requires tough decisions, the best way to counter crankiness is through an inspiring, energizing purpose."

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