Is balance of power shifting on airline fees?

08/29/2013 | Forbes

Fliers dread the extra fees airlines are tacking on for seemingly innocuous actions such as arriving early at the airport and switching to a less-crowded flight, writes customer service author Roger Dooley. But it may be that customers will begin to regain power as social media lets them take complaints to a wider universe. "Now, that circle may number in the thousands, and a complaint that goes viral can reach millions," he writes.

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