Why you should teach your employees to do your job

08/30/2010 | BNET

After a panicked sales trip spent dealing with a server failure long-distance instead of focusing on making the sale, Michael LaVista started documenting procedures for his technology and Web applications development company. He now strives to "create a culture where teaching someone else to do what you do is a positive rather than a negative." He also emphasizes a collaborative culture where everyone contributes to reviewing and revising procedures.

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