Why leaders should hold town hall meetings

08/30/2013 | New York Times (tiered subscription model), The

Laurie Schultz, CEO of ACL, likes to hold town hall meetings with her frontline workers to check on what is happening with her organization and talent. The small-group format is empowering for Schultz and her employees, she says. "You get in an environment like that, it's easy to spot who the change agents are," she says.

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