DOT releases updated guide for consumer air travelers

08/31/2010 | CNN

The Department of Transportation has released its updated version of "Fly Rights: A Consumer Guide to air Travel," a handbook that outlines how to make official complaints, choose a loyalty program and other tips. The guide also includes information on new consumer protections such as the tarmac-delay rule. "We take the rights of airline passengers very seriously," Transportation Secretary Ray LaHood said. "Ensuring that the flying public has access to the best possible resources and consumer information is an important part of our mission, and this new version of 'Fly Rights' will help air travelers better understand their rights as consumers."

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