The proliferation of cloud computing, mobile devices and next-generation social networking have inaugurated an age of empowerment in which workers feel comfortable meeting their own technology needs. That's great for some employees, but where does that leave IT executives? Khalid Kark of Forrester Research argues that they still play an important role. Today's chief information officer needs to become more services oriented and adopt an advisory role that puts the focus on business innovation instead of the nuts-and-bolts of IT, Kark writes.
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