7 things small-business customers need most

09/2/2013 | Small Business Trends

Global technology firm Sage North America spent 50 days sending representatives out to quiz small businesses on what they are experiencing and to translate that into customer service action. Among the seven lessons learned on the tour: Visiting customers in person -- and having top leadership do the same -- is key; customers need to feel appreciated; and if you want small businesses to be clients, make them your suppliers.

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