How to engage workers when your organization is in trouble

09/3/2010 | Smart Business

West Penn Allegheny Health System turned to town hall meetings with its 13,000 workers when it needed to turn things around. "People can handle things if they know the truth. I have found that people have remarkable abilities to adapt if they know the truth. But they're not going to follow you if you don't tell the truth," says Dr. Christopher T. Olivia, president and CEO.

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