Column: Add-on fees are poised to spread beyond the airline industry

09/3/2012 | Chicago Tribune

Other service industries are testing the waters of add-on fees, taking their cue from the airline industry, which continues to hang on to profitability through a variety of ancillary revenues, writes columnist Phil Rosenthal. Economic times have made the move "not unique to airlines or even the travel business, where hotels may look to charge for a Wi-Fi connection that Starbucks will give you for free, or assess a resort fee on top of the cost of whatever the resort's room rate is and maybe tack on a housekeeping surcharge," Rosenthal writes.

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