App developers lack knowledge of PSAPs, 9-1-1 experts say

09/3/2013 | Urgent Communications

There are many new public safety applications for first responders, but Marty Bausano of the St. Clair County, Ill., 9-1-1 Emergency Telephone System Board warns some of them are not very good. Ogle County, Ill., 9-1-1 coordinator Sandy Beitel said developers seem to lack an understanding of how public safety answering points operate, while Bausano noted PSAPs need to determine if apps will add to their workload and if developers can do troubleshooting for them. NENA and the Association of Public Safety Communications Officials have published a document to help improve app developers' understanding of PSAPs.

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