Fliers have new view of TSA, chief claims

09/3/2013 | Hill, The

Transportation Security Administration chief John Pistole said the agency's shift to "risk-based" procedures was helping to change fliers' perception of the agency -- and expedited screening is especially helpful. "We have undertaken some fairly significant changes both in policy and in procedures, so more and more people are experiencing a different TSA at the airport," Pistole said.

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Hill, The

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