Hotels are buying more and more into mobile, survey says

09/3/2013 | eMarketer

Mobile application usage in the hotel industry slipped a bit over the past year, but mobile websites became even more popular, rising from 60% of hotels worldwide to 76%, according to a Hospitality Technology survey. Among apps, the most common service offered was the ability to make reservations, followed by non-GPS property searches and customer feedback. Seven out of 10 survey participants said they expect to utilize mobile apps, despite the slight drop.

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