Why customer service is key for building a thriving startup

09/5/2013 | PandoDaily

It's critical to make sure your company offers top-notch customer service through each stage of growth, writes Girish Shenoy, a marketing analyst at Freshdesk. "With social media and word of mouth, the level and quality of support that a startup offers right from its zeroth customer can make or break their brand," he writes.

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