Why it's worth the effort to find out what people really think about your business

09/6/2011 | Small Business Trends

Feedback can be tough to gather -- and to take when it isn't all positive, Jamillah Warner writes. But it's worth it because "feedback saves you money, wasted effort and unnecessary actions." Solicit feedback via social media, questionnaires and in-depth interviews with customers -- and take it to heart even if it hurts, she advises.

View Full Article in:

Small Business Trends

Published in Brief: