4 steps to a service-focused innovation strategy

09/7/2011 | Financial Post (Canada)

Service-focused innovation is picking up steam, and has the potential to help companies beat their competitors, better serve their customers and boost their bottom line, writes Mitchell Osak. "Fast forward 3-5 years, it is likely most leading product companies -- save the lowest cost, highest volume players -- will have a robust open services offering," Osak writes.

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Financial Post (Canada)

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