Leadership lessons from the World Trade Center rescue effort

09/8/2011 | Knowledge@Wharton

Coping with catastrophe requires collaboration and communication, not just a command-and-control leadership approach, says Joseph Pfeifer, who helped lead the 9/11 rescue and evacuation effort in the World Trade Center's North Tower. "Leaders during a catastrophic event do more than just manage the event. They do three other things: they connect, collaborate and coordinate," he explains.

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