The person who makes guests feel welcome

09/9/2009 | Denver Post, The

Known by titles as varied as host, manager, captain or maitre d', the person who welcomes guests and keeps them happy is a critical member of a restaurant's staff. "You have to have a genuine concern for people and a hospitality mentality," says Chris Rockwood, acting general manager at Del Frisco's Double Eagle Steak House.

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Denver Post, The

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