Customer-service tips from Apple

09/9/2013 | Build Network, The

Apple's customer service is considered exemplary, and an e-mail regarding a botched iTunes download holds valuable lessons for consumer-facing organizations, say consultants Alan Siegel and Irene Etzkorn. An annotated e-mail exchange shows how Apple trains employees to address customers by name, to articulate the problem and to provide clear, practical solutions and tips for future reference.

View Full Article in:

Build Network, The

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Pharmacy Benefit Analyst/ Auditor
Nationwide, SL_Nationwide
Vice President, HEDIS & Performance Outcomes
Dayton, OH
Vice President, Girls and Women Strategy
United Nations Foundation
Washington, DC