"No," and 7 other things you shouldn't tell customers

09/13/2011 | BNET

You should never tell a customer "no," writes Jeff Haden. But don't hesitate to charge them extra for challenging requests. Other phrases to avoid: "That's against our policy," "No problem" and "Let me try to do that." Customers want results, so don't tell them what you will try to do, Haden writes.

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