How to end a business relationship with a difficult client

09/14/2009 | Wall Street Journal, The

Columnist Alexandra Levit talks to business executives about how they have cut ties with people who are not their managers or employees -- such as argumentative clients. Danielle Luffey, managing partner for DVA Brand Communications in Minneapolis, talks about how she remained calm while a client ranted when she gave him leave.

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Wall Street Journal, The

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