Despite recession, United makes progress on makeover

09/17/2009 | USA Today

United Airlines is attempting a "fundamental makeover" in the midst of a crisis in commercial aviation -- and observers say it seems to be working. Customer service and on-time performance are improving, and operational numbers are solid enough that even some of the most skeptical analysts are now saying that United has turned a corner. After bringing the airline out of bankruptcy and searching for a merger partner, CEO Glenn Tilton is focused on building a world-class airline. "Whatever we do -- whether it be consolidation, whether it be alliances … it's going to be built on the foundation of a solid United Airlines," he vows.

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