Bloomingdale's makes wardrobing tougher to pull off

09/17/2013 | Bloomberg

Bloomingdale's has begun attaching tags in visible areas on certain garments that remain on after purchase and prevent returns once they're removed, in an effort to curb the practice of buying items to wear once and return. Wardrobing is a form of return fraud, which cost retailers $8.8 billion in 2012 according to NRF, but industry experts say merchants must take care that their efforts to fight fraud don't alienate loyal customers. "It is a delicate balance of loss prevention and good customer service, and the relationship has to be handled with appropriate finesse," said Rich Mellor, NRF's vice president of loss prevention.

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