3 rules for giving feedback without making things worse

09/20/2010 | SmartBrief/SmartBlog on Workforce

Giving feedback to both successful and failing employees is part and parcel of being a leader -- but many people give feedback in ways that are deeply counterproductive, writes psychologist Heidi Grant Halvorson. Try to avoid praising people for either raw ability or effort, she suggests; instead, focus on pointing out specific things that people got right or wrong, to enable them to reproduce their successes and avoid repeating their failures.

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