How to boost your customer service without spending a penny

09/20/2011 | BNET

You don't need to spend a fortune to improve your customer service, writes Michael Hess of Skooba Design. It's important for businesses to make strong commitments such as to respond promptly to phone calls and e-mails, then keep their promises, he writes. Also, list your businesses' phone number on your website and consider adding a live chat feature, he recommends.

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