How your team can learn from a crisis

09/22/2010 | Harvard Business Review online

As the Haiti earthquake showed, a crisis can bring out the best in people and organizations, but it's easy to fall back into old patterns when the urgency subsides, Ron Ashkenas writes. For companies, past emergencies become "a part of the company's folklore rather than a step towards lasting performance," he writes. Leaders should look at disasters as an opportunity to learn about their teams and to make cooperation and problem-solving a lasting habit.

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