Optional services are pro-consumer, execs say

09/26/2013 | Washington Post (tiered subscription model), The

At a symposium sponsored by Airlines for America, airline executives said ancillary optional services will continue to grow. Scott Wilson, United’s vice president of merchandising and eCommerce commented that those extra dollars you pay “aren’t fees, but products and services that have a value.” Peter Ingram, executive vice president and chief commercial officer for Hawaiian Airlines added, “I’d argue that it’s pro-consumer because you pay for what you want.”

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