Continental Airlines' CEO on getting employees involved

09/27/2009 | NYTimes.com

The best leaders don't give orders, they find ways to make their workers want to do the right thing, says Continental Airlines CEO Lawrence W. Kellner. The process starts with great hiring, he notes, but getting employees the right training and keeping the lines of communication open are also important. Kellner says he doesn't put much stock in interviewing to find the best candidate, preferring to search for candidates based on recommendations.

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