IKEA, Menards top list of customer-friendly retailers

09/30/2013 | MediaPost Communications

IKEA ranks highest among housewares retailers for its focus on customers, according to Dunnhumby's Customer Centricity Index, which looks at seven metrics including experience, assortment, price and loyalty. Menards landed the top spot among home-improvement retailers, and Bed, Bath & Beyond, Williams-Sonoma, Home Goods, Crate & Barrel, Pottery Barn and Pier 1 Imports followed IKEA in the housewares category.

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