Editorial: Flying experience improves, even without passenger rights bill

10/1/2008 | USA Today · USA Today

A USA TODAY editorial criticizes Congress for dropping passenger rights language from a recent measure extending FAA programs and funding through March. "It seems lawmakers are the only ones who can force decent treatment for fliers," the newspaper says, noting that the industry is on pace for 1,467 delays of three hours or more in 2008. But in a counterpoint editorial, Air Transport Association President and CEO James May says recent government statistics confirm the airlines have shown year-over-year improvement in almost every measure of customer service. "The aviation community has made great progress in efforts to improve the services that we provide to our customers," May writes. "Unnecessary, restrictive mandates will cause more problems than they solve and only stunt that progress."

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