Better morale starts at the top

10/3/2008 | Examiner, The

Employees don't leave a company, they leave their managers, says Drew Stevens, a customer service expert. A lack of exemplary, passionate leaders combined with corporate culture and bad management can all lead to morale problems.

How do you address morale issues and get your staff motivated again?

Keep the training going -- especially during difficult times. It helps to retain employees and improves productivity and morale. Make sure all managers provide feedback and coaching. If you have talented and motivated managers who offer lots of feedback, employees will follow suit.

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