How to harness the sound of silence

10/3/2013 | Strategy+Business online (free registration)

Harvard Business School manages professors not with top-down commands but rather with "vocal silence" -- a management method through which clear but implicit signals are sent, and employees are left to enforce norms through their interactions. That can be a powerful way of organically building a strong organizational culture, Theodore Kinni notes. "Such silence is not for all people or all occasions, but its flexibility and ambiguity can lead to lasting effects on individuals' behavior," he writes.

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