Travel agents should be punctual and observe proper phone etiquette to impress clients, says customer-service expert Micah Solomon, who swears by agent use to book travel plans for his busy speaking schedule. The key to loyalty is showing gratitude when contacted by a client, Solomon says. "Make it clear that their business matters to you. If your customers work in a huge corporation they might not understand the bottom line value they offer to a small business."
Published in Brief: