Hotels step up amenities to ease travelers' headaches

10/6/2008 | Crain's Chicago Business

As travelers endure higher costs and more hassles than ever in flying, some hotels are working to ease the pain of their guests' journeys. Kimpton Hotels, for instance, offers guests who endured a flight cancellation a free bottle of wine or an in-room movie, and guests at the Affinia Chicago can request perks such as an Ibanez acoustic guitar, golf putter or BlackBerry charger to be waiting in their room.

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