Want to be a good leader? Don't say a word

10/6/2010 | TerryStarbucker.com

You can lead people not only by what you say but by what you don't say, Terry Starbucker writes. For example, making direct eye contact with an employee, smiling and an upright posture can all convey positive energy and leadership. "Slumped shoulders and rounded backs are never good ways to project authority and control," he writes.

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