Salespeople and service technicians should work together

10/7/2008 | Power Equipment Trade (registration required)

Sales and service personnel should work together to ensure great customer service, which leads to greater profitability for dealers, writes John Walker, president of a consulting firm. Salespeople often boast they bring in all the revenue, but service contracts generate more revenue over the long term, he says. Salespeople and technicians should both form a healthy appreciation for each other and work together as a team.

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