Satisfaction gap grows between auto, homeowners insurance

10/7/2008 | Forbes

J.D. Powers and Associates says consumer satisfaction with auto insurance has increased, but the same is not true with homeowners insurance. "Considering the significant price increases for homeowners insurance, the negative press the industry generated from the catastrophic storm that struck the Gulf States, and the four storms that ripped through Florida and continue to affect availability, it is surprising that satisfaction scores have not suffered more," says a J.D. Powers report.

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