Airline passengers seek greater automation, study shows

10/7/2010 | Reuters

International travelers are interested in extending self-service to passport control, security and boarding of flights, according to a survey. Airline passengers also want handling of baggage, fee payments and missing luggage reports automated. "People just want more self-service at every step of their journey," said Quentin Browell, spokesman for SITA, a technology supplier that issues the report every year.

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