Higher patient satisfaction linked to lower quality of care

10/8/2013 | HealthLeaders Media

Hospitals providing the best quality care as indicated by survival rates may not have the highest patient satisfaction scores, according to a study in the journal Risk Management and Insurance Review. The study from the Jefferson School of Population Health found that hospitals with the best satisfaction scores, indicated by patients getting help as soon as they asked or good communication with doctors and nurses, had lower quality measures, and lead author Robert Lieberthal said better indicators of quality outcomes are number of beds and patient volume.

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