Little things add up in customer service

10/10/2013 | 4Hoteliers

Recent customer service surveys across different categories of hotels highlight the truth of the adage: It's the little things that matter. Guests do care about price, say experts, but their experience in everything from interactions with the front desk to the process of checkout counts even more. A recent American Customer Satisfaction Index survey found Marriott International brands ranking at the top in customer satisfaction, with Fairfield Inn & Suites by Marriott receiving the best ranking.

View Full Article in:

4Hoteliers

Published in Brief: