Avaya targets SMBs with expanded outsourcing program

10/11/2012 | Network World

Avaya wants to accelerate its push into communications outsourcing to target small and midsize business, which, analysts say, are feeling increasing pressure from complex support systems, multiple vendors and mounting customer demands. The company plans to add a number of new features to its managed hosted communications service -- which was launched in February -- including "express" UC, Unified Messaging and Video solutions and a Managed Assist offering that will provide comprehensive management and troubleshooting of a company's communications infrastructure.

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